Faqs


Q. Where can I go to see more pictures, patterns & prints?

A. www.shutterstock.com is fantastic! Contact us with the 'stock illustration ID' at the bottom right of the picture you would like printed.

Q. Can I get my own print, picture or pattern done?

A. Absolutely! We LOVE seeing new ideas, so please use the 'Contact' page and send us your material.

Q. Are the wall murals DIY?

A. Our fabric wallpaper is designed for easy installation. You are responsible for installing your wallpaper. We will print and send your order to you, then you can either install it yourself or have it done professionally. Check out our Measuring & Installation page for more information.

Q. What wallpaper material choices are available?

A. We offer 1 premium wallpaper material; Our fabric wallpaper is a premium alternative to traditional wallpaper and has a gorgeous matte finish as opposed to the traditional wallpapers. This unique product is difficult to scratch or scuff, this is dew to the durability of the high-quality fabric that is used. What’s even better, the coated fabric is produced by a colour-rich dye sublimation process, which allows us to print incredibly bright and accurate colours.

Q. Is wallpaper paste for the wallpaper included?

A. You will need to purchase 'wallcovering adhesive', here are 3 recommended companies for this; www.wickes.co.uk www.builderdepot.co.uk www.gowallpaper.co.uk

Q. How should I prepare my wall?

A. Make sure the surface is smooth and clean remove any old paint or wallpaper that is coming off. The preparation needed is actually very minimal and that’s down to the amazing quality of our fabric wallpaper.

Q. Does the mural come in panels?

A. Yes, the length of each panel will match the height you have entered for your wallpaper and each one simply butts up to the next adjacent panel during installation. All of your panels will be the same width and are numbered.

Q. Can I clean/wipe my wallpaper?

A. Yes, with care you can wipe clean your wallpaper. Simply take a clean damp sponge and wipe gently using warm water. Do not use chemical detergents on your wallpaper.

Q. Will the wall be damaged when I remove the wallpaper to re-decorate?

A. Our self-adhesive wallpaper is designed not to damage your wall when you remove it.

Q. When should I arrange for a decorator?

A. We strongly recommend that you do not book a decorator until your wallpaper has arrived and you're happy with it. We use the highly reputable courier to deliver our orders, however on the rare occasion, orders may not arrive on the expected date through circumstances beyond our control. Also, the actual time of delivery on the day can vary.

Q. Can I pick the size of the wallpaper want?

A. Yes, you can customise the size of the wallpaper that you want. Simply add the dimensions that you want and the image will be cropped to show you what area of the image fits those dimensions. Once the crop marks are shown on the image, you can move these marks to highlight the exact area of the image that you want printed.

Q. Can I deliver to a different address?

A. When you are making your purchase, you can opt to have the wallpaper delivered to an address that is not your billing address. Simply click the send to a different delivery address option and fill in your alternative delivery address details.

Q. Will I be told when my wallpaper have been dispatched?

A. Yes, once your mural has been printed and has been dispatched to you via our courier, you will receive an email to inform you. This is normally within 3 days after placing your order.

Q. How many days after placing my order will I receive my mural?

A. Our normal delivery timescale within mainland UK is 7 to 10 working days.

Q. Will I receive an order confirmation?

A. Yes, once your order is placed online, you will receive an order confirmation by email, giving you a summary of your order.

Q. Can I track my order?

A. Details on how you can track your order can be found on the delivery page.

Q. What is your returns policy?

A. You can find our returns policy on the 'Terms & Conditions page'.